Built by us
AI Assistant
The agent on your WhatsApp — our own product
Built by ISPENGINE — our own product
Our own product, and the only one. It answers subscriber queries on WhatsApp, verifies payments against your bank feed, restores RADIUS sessions and escalates anything real to a human.
It identifies the account, checks dues, checks the session, checks ONU optical levels and checks for an area outage before it replies. Payments are verified against the actual credit in your bank feed — never a screenshot alone. Confirmed hardware faults, fibre cuts, angry subscribers and anything it cannot verify go to a person, with the context attached.
Capabilities
Unlimited WhatsApp conversations, no daily message cap
Urdu, Roman Urdu and English — how your subscribers actually type
Payment verification against your real bank feed, not screenshots
Dues, renewals, password resets and speed complaints resolved
Escalates hardware faults and negative sentiment to a human
A visible route to a person in every conversation
Included with every licence
Migration from your current vendor
All integrations, never billed separately
Installation and configuration
Support and updates in Urdu and English
Our role
What ISPENGINE does on this product.
This one is ours end to end. We build it, host it, improve it and support it — and it works alongside whichever third-party platforms you run.
Built, hosted and improved in-house by ISPENGINE
Connects to whichever billing and RADIUS platform you run
Trained on your knowledge base, graded daily by our team
Other modules
Wasooli
Subscriber billing & collections
Zal Ultra & Zal Pro
Cloud and on-premises RADIUS / AAA
SmartOLT
Multi-vendor OLT & ONU management
Bequant
TCP optimisation & congestion management
NetElastic ElasticBNG
Virtual BNG and subscriber termination
ePlayer
IPTV and VOD at your edge
AI Assistant
The agent on your WhatsApp — our own product